Say what you mean
It’s frustrating when people ask support questions with another motive in mind. For example, we get lots of tickets asking for a backup of their forums “so it’s safe”. When told that InvisionFree backs up all user forums so they don’t have to, they persist in asking for a MySQL dump “just in case”. Huh uh. Guess what they want? To switch hosts. Well me laddies, there is a little charge for that. Apply Conversion multimod and move on.
It really has been fun working the other side of the tech support table these last few years. Interesting to pick out the little quirks inherent to tech support that you then see when getting help from other companies’ tech teams. What you need to realize, whether you’re calling, writing, typing, whatever, is that the support people (usually) don’t know you from Adam. What they will know, however, is what you’re trying to hide, because they’ve seen the same trick 1,000 times before. Whether that means you broke your motherboard by plugging a card in backwards, or want a database dump, they’ve seen it. Just tell them what you really want, and more likely than not, they can still help. Promise.
11:12 pm
I know nothing about MySQL hence my blondeness in this post
but I’m guessing it’s needed in order to switch to a paid host since free ones don’t allow access. *googles MySQL*
I’ve always wanted to know what it’s like on the other side, there seems to be an odd air of mystery that draws us lowly mortals in o_O
*puts on ninja suit and waits until it’s dark…*
I can understand the annoyance and frustration of people who have hidden reasons and purposes. I sometimes listen to my work’s support desk and you can instantly tell if someone really is after something they won’t say. I’ve never understood why people don’t just say what they mean. It baffles me. What seems really annoying is that our people can’t just say “sod off” and hang up.
Ah temptation….:D
*prods*
Ever done that on Support Ticket?