Kaboom!
We just had a board send 2500+ support tickets. That’s one of the flaws in the current system and I hope that our rewrite of that system fixes some of the issues we’ve been having with it.
- No way to block a board from sending tickets
- No way to let a board close their own tickets
- No auto-expiry
- No knowledge base
- No way to log into a user’s board until they set up an account for us
- No way to throttle the number of tickets a user can have open at one time (to prevent spam like Mr. 2500+)
- Hard to answer many tickets at once
But Christina, Jay, and I teamed up to take ‘em out B)
11:53 am
oooo thats alot of support tickets! way to go guys!
1:11 pm
I trashed like 8 tickets, but had to go out :/
3:27 pm
Whoa, 2500!
I always miss the fun stuff!
4:05 pm
But Jay is Purple :ermm: I thought Purples could olny look but not anything else guess I was wrong or Jay swiched colors
/me gos off to look at Jay’s profiles
Nope still purple…..
4:36 pm
gogo multi-mods :p
4:59 pm
Everybody can use MMods.
8:40 pm
Can we suggeust features to the support system (if possible)? I might have some ideas on how to help you guys also (altest) make it so a board doesn’t send more tickets then needed . . . .
10:31 pm
Um, I think we have it under control.
2:35 am
2500 actual tickets, or did somebody just write some spam script or something like that?
Because sending 2500 tickets, thats a whole lot of work.
I’d probally quit out of boredom after like 5 tickets.
10:11 am
Well, they all said the same thing. Could’ve been a script.